omaromosaic.com is committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your Home Decor Products, we are here to help with our Return and Refund Policy.
To initiate a return, please email us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email.
Our Return and Refund Policy details are as follows:
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- Refunds will be processed within 5-7 business days after we receive the returned items.
- We do not offer exchanges. If you would like a different item, color, or size, please return the original item for a refund and place a new order.
- Refunds will be issued to the original payment method used for the purchase.
Cancellations:
If you need to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be canceled, and the return process will need to be followed.
Damaged or Defective Items:
If you receive a damaged or defective item, please email us at [email protected] with photos of the item and packaging within 7 days of receiving your order. We will work with you to resolve the issue promptly.
For any further questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We strive to provide exceptional customer service and ensure that you are satisfied with your shopping experience at omaromosaic.com.